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Quick answers
Where is my order?
Rentals normally arrive 10 to 14 days before the event. To check your live order status, click here.
My tuxedo doesn’t fit. What do I do?
For rentals, use the Online Exchange Form to request a new size. Sizing replacements are free within 48 hours of initial delivery. For purchase orders, initiate a return.
Can I edit my order before it ships?
Yes, if your order hasn’t shipped yet, send us a message above to make a change. If it has shipped, wait until the order arrives, then use the exchange form.
How do I return my rental?
Pack everything in one box, attach the prepaid return label, and hand it to the carrier shown on your label within 3 days after your event. Need a new label?
Can I cancel my order?
Rental orders can be cancelled before shipment for a full refund, minus a $35 cancellation fee. If your order already shipped, contact us. Shipped rentals are not eligible for refunds or credits.
More answers in our FAQ.
Other ways to reach us
To chat, enable JavaScript or email info@tuxkit.com.
TuxKit, 100 Ward Ave, Trenton, NJ 08609
Respectful Communication
We understand that wedding planning can be stressful, but being frustrated does not excuse rude or disrespectful behavior toward our staff. Our team is here to help, and we expect all communication to remain respectful. If a customer becomes rude, abusive, threatening, or otherwise inappropriate, we may end the conversation and decline further assistance or services. We’re happy to help resolve concerns, but we will not tolerate our staff being mistreated.